An AutoPilot Success Story

Featuring: FAIRWINDS Credit Union

Previously at FAIRWINDS Credit Union, all collection functions were completed manually by full-time employees, and the entire collection process required significant time and effort to coordinate.

Since outsourcing their collection services to SWBC in 2009, FAIRWINDS has been able to reallocate internal resources from working collection queues to growing the credit union, and the collection process is dramatically less time consuming. Collection queues are now manageable as a result of fewer accounts rolling into late-stage delinquency, and collectors are able to complete 100% of their queues daily.

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