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WHICH DO
YOU PREFER
from your collections service?

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Digital

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Live

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Blended Approach

Let's chat to find out how we can work together to meet the needs of your financial institution. Submit the form and one of our representatives will contact you to better understand your internal challenges. 

Preferred Collect™ is SWBC’s managed service for outsourced collections, integrated with FICO®’s omnichannel customer communications capabilities. It enables financial institutions to leverage over 15 years of experience managing collections operations and delivering results using digital, blended, or live agent campaigns.

Digital

DIGITAL

text
mail
voice

Includes the orchestration of financial institution-branded text messages, emails, and an interactive voice response outreach allowing borrowers to conveniently resolve their past-due payments with self-service options that include making a payment, scheduling a promise to pay, or confirming a payment has already been made without needing to speak with a representative.

Live

LIVE

phone

A traditional collections strategy that leverages an outbound calling solution. If a borrower answers the phone or calls back from a message left, the borrower is connected to a comprehensively trained SWBC collections representative to assist the borrower in the resolution of their past-due account.

Blended

BLENDED

phone
voice
mail
text

Leverages the same technology and communication strategies as Preferred Collect Digital with an added feature that allows the borrower to directly connect to one of SWBC’s highly skilled collections representatives.